SHIPPING & RETURNS

Shipping Policy

At Ice’s Mimii’s, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below:

1. Shipping Rates

Standard Shipping: For orders within the United States, a flat shipping fee of $5.99 will be applied to any order totaling $49.99 or less after tax.
Free Shipping: Orders totaling $50.00 or more after tax are eligible for free shipping.

2. Processing Time

Order Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Order Confirmation: You will receive an order confirmation email once your order has been placed. This email will include your order details and tracking information once your order has been shipped.

3. Shipping Time

Delivery Time: Standard shipping typically takes 3-7 business days from the date of shipment. Delivery times may vary based on your location and any unforeseen delays with the shipping carrier.

4. Shipping Carriers

We use reputable shipping carriers to ensure your order arrives safely and on time. The specific carrier will be selected based on the best available option for your location.

5. Tracking Your Order

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

6. Shipping Address

Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but we cannot guarantee that changes can be made once the order has been processed.

7. International Shipping

Currently Unavailable: At this time, we only ship within the United States. We do not offer international shipping.

8. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at Icesmimis@gmail.com.

At Ice’s Mimii’s, we strive to ensure that our customers are satisfied with their purchases. Please review our return and exchange policy below:

1. Returns

No Returns Accepted: We do not accept returns for any of our products. All sales are final.

2. Damaged or Defective Items

Replacement Policy: If your package arrives damaged or if the item is defective, we will be more than happy to send you a replacement at no additional cost. Please contact us within 7 days of receiving your order to report any issues.
Proof of Damage: To process a replacement, we require photographic evidence of the damaged or defective item. Please email the photos along with your order number to Icesmimis@gmail.com.

3. Refunds

No Refunds Issued: At this time, we do not issue refunds. However, we may offer in-store credit on a case-by-case basis. Please contact us to discuss your situation if you believe you are eligible for in-store credit.

4. Exchanges

Exchange Policy: We allow exchanges for items of the same price value or higher. If the new item is of higher value, the customer is responsible for paying the difference in price.
Shipping Costs: The customer is responsible for the cost of shipping the item back to us for an exchange. We will cover the shipping cost for the new item to be sent out.
Condition of Returned Items: If the exchanged item is received in a damaged condition, we will not complete the exchange. The customer will need to pay the shipping cost to return the item to them.
Exchange Process: To initiate an exchange, please get in touch with us within 14 days of receiving your order. Provide your order number and details of the item you wish to exchange. We will process the exchange once we receive the returned item in its original condition.

5. Contact Information

For any questions or concerns regarding our return and exchange policy, please contact us at Icesmimis@gmail.com.